SeatSprigRefund Policy
What this covers
Every purchase on seatsprig.com, including digital downloads:
- the seating chart unlock (full-resolution print kit and guest page);
- printable template downloads: single templates, the template bundle, and the seating chart + templates combo.
Because templates are digital files, we can’t take them back, but we still refund in full within 14 days. We only ask that you stop using files from a refunded order.
How to request a refund
Email hello@seatsprig.com with the email address you used at checkout or your order/transaction ID (it’s in your Paddle receipt and starts with txn_). You can also request a refund directly from Paddle using the link in your receipt email or at paddle.net.
What happens next
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds are processed by Paddle.com, our Merchant of Record, to your original payment method, usually within 5–10 business days depending on your bank. When a refund is issued, the unlock from that order is deactivated for new downloads. If the order included the seating chart, the published guest page is also taken down.
Questions
Tu Vu (operator of SeatSprig) · hello@seatsprig.com